Frequently Asked Questions
Q. I can't find any availability on your calendar. What should I do?
A. My calendar opens up for booking up to two months in advance. I do not book further out that. You are more than welcome to keep an eye on the calendar to see if something opens up, but you do have the option do place your self on my waitlist. My waitlist is not a guarantee that something will open up in your preferred time, but it does allow me to reach out to you incase I have a cancellation or an opening.
Q. What is your cancellation policy?
A. I kindly ask that you give a 48 hour notice if any changes need to be made including but not limited to, moving an appointment date, time or a cancellation all together. This will allow me to reach out to guests on the waitlist. If you need to make changes anytime after the 48 hour cut off there will a 30% from the services booked and the agreed upon starting price point. Any guest that no shows their appointment (no call or text, or if they cancel at the start time of your appointment), there will be a 50% cancellation fee.
All guests are asked to keep a card on file at the time of booking. This card will not be charged at the time. All card information in encrypted and attached to your customer profile to be used in accordance with my cancellation policy.
Q. What happens if I am running late to my appointment?
A. There is a 15 minute grace period for each and every appointment. I do my best to accommodate when a guest is running late. I know somethings are out of our control. After the 15 minutes, your appointment could be subject to change (including but not limited to forgoing the blow-dry portion of your service) or a complete rescheduling. If you are running late please let me know as soon as possible. I schedule my clients back to back, so if I run late with one client it will push everyone back. I know that things happen and life comes up, but if it is a reoccurring issue a late fee will be added to your appointment total. If the appointment needs to be rescheduled completely, it will be treated as a cancellation and $50 will be charged to your card on file.
Q. What is your Covid policy?
A. I do ask that if you are feeling ill, have contracted Covid, or have come in contact with someone who has tested positive with Covid that you do reschedule. I am currently expecting a little boy, so I do ask for the respect of the salon, surrounding stylist, and safety of everyone if you are ill AT ALL to please stay home and we can reschedule for when you are feeling better.
Q. What can I do if I am unhappy with my services?
A. It is always my goal that all of my guests are completely happy with their hair cut or color. I guarantee all of my work and in doing so, I ask that if you are ever unhappy with your result to please let me know within seven days. With that being said, if during our consultation we come to the conclusion the look you are going for will require multiple sessions, then that would not constitute as an adjustment. I am always more than happy to adjust any issue and to make it right for you!